At Leather for Kids, we want you and your children to love the products you purchase from us. However, if you are not completely satisfied with your order, we are here to help with a straightforward return and refund process.
1. Return Policy
We accept returns for most items within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:
Please note that customized products or final sale items cannot be returned or exchanged unless they are defective or damaged.
2. How to Initiate a Return
To start the return process, please contact us at [Insert Email Address] with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how to return your item. Please do not send your item back without receiving return instructions from us.
3. Return Shipping
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Please note that shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].
6. Exchanges
If you need to exchange an item (for example, for a different size or color), please contact us at [Insert Email Address]. Exchanges are subject to product availability, and the returned item must meet the same conditions as outlined in our return policy.
7. Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact us immediately at [Insert Email Address] with a description of the issue and photos of the damaged item. We will work with you to resolve the issue, either by offering a replacement or a refund.
8. Non-Returnable Items
Certain items are exempt from being returned, including:
9. International Returns
At this time, we do not offer returns for international orders, as we currently ship only within [list of countries you ship to]. If you are located outside of these areas, please contact us with any questions before placing your order.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team at:
Leather for Kids
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Thanks for subscribing!
This email has been registered!